InnoCellence Systems Pte. Ltd. considers the protection of personal information to be an important corporate obligation. We have prepared this Privacy Policy, together with our Terms & Conditions, to outline our guidelines and procedures for collecting, storing, and using personal information collected from our website. This Privacy Policy also informs you about your rights regarding the personal information we maintain.
By submitting your details through our website’s Contact Page or using any service that we may provide, you are agreeing to this policy and must read it in its entirety. You also consent to the practices described in this policy, and must not submit your details or use our services unless you accept the policy terms.
“Personal Information” includes any data related to an identified or identifiable person. We obtain personal information from various sources including enquiries submitted through the online form on our Contact Us page, or by communicating with us though phone, post, email, social media, or other means. Personal information is also automatically collected each time you visit the website, as cookies are used by Google Analytics to gather technical and usage data during your visit.
Information we may collect include the following:
We regard the protection of personal information to be a vital part of our business, as it is essential for the successful delivery of services to customers, vendors, and partners. Such services include, but are not limited to the following:
When handling personal information, we will only use the data for purposes that are within the scope of helping our company successfully deliver our services to customers, vendors, and partners. We will only use personal information obtained by other methods only within the scope of their intended purposes, such as using cover letters and CVs submitted for strictly hiring purposes. However, this rule does not apply in instances related to the following situations:
From time to time we may entrust the processing of personal information to a third party in order to improve the efficiency of providing our services to customers, vendors, and partners. In such instances, we will require the third party to control the personal information based on a written agreement or other documentation that’s identical to the guidelines in this Privacy Policy.
From time to time, we may be entrusted with personal information for business purposes. When performing activities to administer personal information, we will prescribe the work contents based on an agreement or other documentation, and use the personal information according to the guidelines within such documentation.
We will retain strict control of personal information and keep such details accurate, up- to-date, and within the scope necessary to fulfill its purposes. We will implement appropriate data security measures and corrective actions to prevent unlawful access to, loss, destruction, and falsification of personal information. We will also conduct timely audits to evaluate the effectiveness of our data security measures.
In respect to the personal data of our website users, customers, vendors, and partners, the Data Controller is InnoCellence Systems Pte. Ltd. We will continuously strive to prepare and update rules, policies, and other guidelines to protect personal information.
If we receive a complaint or a request for a consultation regarding personal information in our possession from and individual or their representative, we will respond promptly after confirming the identity of the person in question. Under the General Data Protection Regulation (GDPR) framework, you have the right to ask us to provide you a copy of your personal data by submitting a Subject Access Request (SAR). We will provide you with the information you request within 30 days once we have verified your identity. Depending on the complexity and number of requests made, it may take us longer to provide you with your personal data. Requests for SARs are free of charge, but we may charge a reasonable fee for time and cost in the following circumstances:
The GDPR also entitles you to the following rights and protections including:
The Company retains personal information to conduct the following business operations:
When we ask someone to provide personal information, the provision of that information is wholly voluntary. However, when such personal information is not received, it may be impossible in some cases for our company to render service. In addition, the inability to provide such information may also interfere with administrative activities related to employment with our company.
Our websites uses cookies for some purposes. “Cookies” are information our web server sends to a visitor’s browser. The term refers to the technology that’s used to send and store small amounts of information on a visitor’s computer when someone accesses a company’s website. The information stored in the cookie is restricted to information that does not identify the individual, such as the session ID. If you do not wish to accept the cookie, you can change the settings on your browser. In some cases, however, this may prevent you from receiving certain services.
We currently use, or may use the following types of cookies:
Please note that third parties (including, for example, advertising networks and providers of external services like web traffic analysis services) may also use cookies, over which we have no control. These cookies are likely to be analytical/performance cookies or targeting cookies.
If you do not wish to have cookies placed on your computer you should set your browsers to refuse cookies before using our website. However, the drawback is that certain features of our website may not function properly without the aid of cookies.
The IP address used when an individual connects to the Internet is recorded when they visit our website. We may use this information to prevent unlawful computer access, respond when such access is detected, and identify and solve the cause of problems that occur with the server. We only use this information to manage and operate our website safely and appropriately, and will not use information related to IP addresses to obtain visitors’ personal information.
We will maintain and protect personal information received from job applicants for employment, and request that applicants read and understand the following policies before submitting their cover letters and CVs:
We do not disclose, provide, or entrust third parties with the personal information of job applicants unless we have obtained their consent, except in the situations described above or when required by law. From time to time, we may disclose such information without applicants’ consent, when requested by a government agency to disclose personal information based on lawful procedures.
Providing us with your personal information is completely voluntary. However, when such information is not provided, it may interfere with administrative activities related to employment.
You have the right to request how your personal information is being used. If you require this information, please send your enquiry to: [email protected].
Applicants for employment have the right to request the disclosure of their own personal information, and the right to demand corrections to, or deletions of their personal information. If you require this information, please send your enquiry to: [email protected].
You have the right to request that the use of your personal information be stopped, that your information be deleted, or that it not be shared with third parties. If these actions are required, please send your enquiry to [email protected].
For all enquiries concerning your personal information or to submit a SAR request to get a copy of your personal data, please send your enquiry to [email protected].
All requests must be submitted in writing. Please submit the required documents by regular mail to the following address:
InnoCellence Systems Pte. Ltd.
138 Cecil Street
#07-04 Cecil Court
Singapore
069538
When a request will be made by a representative, the following documents are required in addition to the above:
Note: When the identification document contains information a registered address, please black out such information.
We may contact individuals by telephone or other means to verify personal identity.
We will reply in writing concerning the personal information within 30 days after verifying personal identities. To prevent the leak or loss of personal information during mailing, we will use “Restricted Delivery Mail Service.” Depending on the details of the request, there may be occasions when we may be unable to respond within the time limit indicated above.
Unfortunately, we cannot accept requests in the following cases:
We do not use personal information obtained from enquiries for purposes other than the disclosure, deletion, and correction of information in our possession. We will retain such Personal Information request for three years after responding to the request. We will dispose of all documents used for personal identification at the point in which we have fulfilled such requests.
For all enquiries concerning your personal information or to submit a SAR request to get a copy of your personal data, please send your enquiry to [email protected].