Customer Insights & Analytics

Not evaluating and analyzing customer feedback about your products and services can hurt your brand image. We can change that.

In today’s digital world, not evaluating online sentiment about your brand’s products and services can hurt your bottom line.

By analyzing your customer insights, you can turn negative feedback into positive business results by improving your products, services, marketing, and brand perception.

Social Listening

Break through the social chatter with Social Listening to discover and analyze content performance, user trends, and customer sentiment about your brand.

Usage Analysis

Identify trends, potential brand advocates, and uncover the issues that matter the most to your customers through Usage Analysis.

Big Data Insight

Mine your company's untapped data for exploitable Big Data Insights that can give you an edge over the competition.

Technologies & Tools

Evaluate massive world data from multiple sources with Hadoop’s big data analysis capabilities, which provides the accurate customer insights companies need to make better business decisions.

Amazon EMR

Simplify big data processing in an easy, fast, and cost-effective manner with Amazon EMR, an innovative platform that allows businesses to scale up based on their business needs.


Explore data analytics for scientific and business domains with R, which enables statistical computing and is supported by major commercial software systems such as Oracle, SPSS, SAS, and Tableau.

Text Mining

Use Text Mining to analyze text from sources including CRM systems, blogs, and customer feedback with Natural Language Processing (NLP) and Machine Learning technologies to identify opportunities for business improvement.

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